E‐satisfaction and e‐loyalty: A contingency framework

Keywords

Loyalty, Psychology, Context (archaeology), Contingency, Value (mathematics)

References

• Linking service quality, customer satisfaction, and behavioral intention.Alan Woodside, Len Frey, Rebecca Daly — 1989
• Electronic Commerce (Finally) Comes of AgeLorraine Harrington, Greg Reed — 1996
• An exploration of the relationships among social psychological involvement, behavioral involvement, commitment, and future intentions in the context of birdwatching.Seong-Seop Kim, David Scott, John L. Crompton — 1997
• The New Rules of Marketing: How to Use One-To-One Relationship Marketing to Be the Leader in Your IndustryFrederick Newell — 1997
• Whence Consumer Loyalty?Richard L. Oliver — 1999
• The Behavioral Consequences of Service QualityValarie A. Zeithaml, Leonard L. Berry, A. Parasuraman — 1996
• Baseball and global capitalism: Part IIDennis W. Organ — 2002
• Agency and trust mechanisms in consumer satisfaction and loyalty judgmentsJagdip Singh, Deepak Sirdeshmukh — 2000
• A model of consumer perceptions and store loyalty intentions for a supermarket retailerNiren Sirohi, Edward W. McLaughlin, Dick R. Wittink — 1998
• External Search Effort: An Investigation across Several Product CategoriesSharon E. Beatty, Scott M. Smith — 1987
• Psychometric theory (2nd ed.).Rosedith Sitgreaves — 1979
• Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations:William B. Dodds, Kent B. Monroe, Dhruv Grewal — 1991
• A Cognitive Model of the Antecedents and Consequences of Satisfaction DecisionsRichard L. Oliver — 1980
• Measuring Service Quality: A Reexamination and ExtensionJ. Joseph Cronin, Steven A. Taylor — 1992
• An Examination of the Nature of Trust in Buyer–Seller Relationships:Patricia M. Doney, Joseph P. Cannon — 1997
• Retailing and shopping on the InternetJennifer Rowley — 1996
• Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer CharacteristicsVikas Mittal, Wagner A. Kamakura — 2001
• Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:Valarie A. Zeithaml — 1988
• The ten deadly myths of e-commerceB. Rosenbloom — 2002
• Consumer privacy concerns about Internet marketingHuaiqing Wang, Matthew Lee, Chen Wang — 1998

Cited by

• The Effect of the Internet Banking on Customer Loyalty: A Study among Malaysian BanksAbdulbaset Mohamed I. Saleh — 2009
• Hur skapar företag en återkommande kundstock onlineAdam Johnsson, Emil Julkunen — 2013
• Empirical Study of Online Auction Seller Switching: The Case of Yahoo vs. Ruten in TaiwanTung‐Ching Lin, Chih‐Chung Liu, Feng‐Sheng Wang — 2013
• The Relative Importance of Trust and Usable Website Design in Building E-Loyalty Intention on Internet BankingNor Aziati Abdul Hamid — 2008
• Diagnosing and Managing Online Business-to-Consumer (B2C) Relationships: Toward an eCommerce B2C Relationship Stage TheoryDamon E. Campbell, John D. Wells, Joseph S. Valacich — 2009
• An Empirical Study of E-Loyalty Development Process from the E-Service Quality Experience: Testing the Etaliq ScaleHonglei Li, Cemal Tevrizci, Nnanyelugo Aham-Anyanwu — 2014
• The relationship between brand perceptions and brand satisfaction on skin care productsJih Yi Goh, Ee Fang Tan, Swed Xue Tiyu — 2013
• Saticfaction in e-tourism a case of European online customersMasoomeh Moharrer, Hooman Tahayori, Amir Albadavi — 2006
• Model prihvaćanja tehnologije i putevi do online lojalnosti potrošača na tržištima u razvojuNguyễn Thị Tuyết Mai, Takahashi Yoshi, Nhâm Phong Tuân — 2013
• Analysis of the Factors that Influence Online PurchasingDonald L. Amoroso, D. Scott Hunsinger — 2009
• Présence des marques dans les communautés virtuelles de consommation : rôle et impact sur la relation à la marqueFrédéric Lopez — 2012
• Perception of Youth Towards Online ShoppingSurendra Malviya, Chetna Sawant — 2014
• Understanding the Key Drivers in User Loyalty Toward Mobile Data ServicesByoungsoo Kim Kim, C Minnseok, Ingoo Han — 2008
• The relationship of perceived value, customer satisfaction and brand loyalty of smartphone: The moderating effect of gender among youthM. Lim — 2013
• A study about e-loyalty using the Bagozzi frameworkLouise Åberg, Tam Thao Pham, Johan Tomsfelt — 2013
• The impact of social capital on customer relationship management performance in the Egyptian financial sectorElsayed Sobhy Ahmed Mohamed — 2011
• Modelos de Rasch en Administración de EmpresasJuan Ramón Oreja Rodríguez, Jaime Febles Acosta — 2006
• Evaluating the effectiveness of telepresence in cultural tourism websites: panoramic virtual tours for the promotion of tourism and cultural identity in TaiwanYu-Hui Tu — 2009
• Improving customer generation by analysing website visitor behaviourShalini Ramlall — 2011
• Examining Brand Engagement in the Mobile SNS Marketing ContextJi-Eun Lee, So Hyun Lee, Hee Woong Kim — 2013

Related papers

• The topography of historical contingencyRob Inkpen, Derek Turner — 2012
• Does evaluative learning rely on the perception of contingency?: manipulating contingency and US density during evaluative conditioning.Florian Kattner, Wolfgang Ellermeier — 2011
• Necessity and Contingency--From the Visual Angle of LogicLiu Ai-he — 2004
• Speculation on ContingencyGuoping Liu — 2010
• Analysis on Confucius' loyalty viewPei Chuan-yong — 2005
• Religions Challenged by Contingency: Theological and Philosophical Approaches to the Problem of ContingencyJoeri Schrijvers — 2010
• Confucian's Principle of Benevolence and Loyalty and Its Contemporary ValueWU Chang-geng — 2004
• Brief Analysis of Scholar-officials'Loyalty to Emperors in the East Han DynastyMo Zhao — 2008