Whence Consumer Loyalty?

Keywords

Loyalty, Business, Advertising, Marketing, Consumer satisfaction

References

• Zero defections: quality comes to services.Frederick F. Reichheld, W. Earl Sasser — 1990
• Why Satisfied Customers DefectThomas O. Jones — 1996
• An empirical study of brand switching for a retail serviceMichael S. Morgan — 1994
• An Attribution Explanation of the Disproportionate Influence of Unfavorable InformationRichard W. Mizerski — 1982
• The Antecedents and Consequences of Customer Satisfaction for FirmsEugene W. Anderson, Mary W. Sullivan — 1993
• Boorstin's consumption community concept: A tale of two countriesMonroe Friedman, Piet Vanden Abeele, Koen De Vos — 1993
• An Empirical Analysis of Latitude of Price Acceptance in Consumer Package GoodsGurumurthy Kalyanaram, John D. C. Little — 1994
• Models of Consumer Satisfaction Formation : An ExtensionDavid K. Tse, Peter C. Wilton — 1988
• The Americans: The Democratic ExperienceLawrence H. Fuchs — 1974
• The benefits of positive illusions: Idealization and the construction of satisfaction in close relationships.Susan Murray, John G. Holmes, Dale W. Griffin — 1996
• The erosion of repeat-purchase loyaltyRobert East, Kathy Hammond — 1996
• A Cognitive Model of the Antecedents and Consequences of Satisfaction DecisionsRichard L. Oliver — 1980
• Customer Switching Behavior in Service Industries: An Exploratory StudySusan M. Keaveney — 1995
• Possessions and the Extended SelfRussell W. Belk — 1988
• A Catastrophe Model for Developing Service Satisfaction StrategiesTerence A. Oliva, Richard L. Oliver, Ian C. MacMillan — 1992
• Loyalty programs and their impact on repeat-purchase loyalty patternsByron Sharp, Anne Sharp — 1997
• Winning at New ProductsJohn F. Preston — 1988
• Quality Tier Competition: How Price Change Influences Brand Choice and Category ChoiceK. Sivakumar, S. P. Raj — 1997
• Switching behavior in automobile markets: A consideration-sets modelRajan Sambandam, Kenneth R. Lord — 1995
• Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of ChoiceGerard J. Tellis — 1988

Cited by

• Examining factors influencing the repurchasing intention of credence products : empirical evidence from ThailandSophapan Sunyansanoa — 2013
• Antecedents & Benefits of a Preferred Customer Status in a Buyer-Supplier Relationship: A Dyadic Case Study at a Company from the Oil & Gas Industry and Three of its SuppliersEric Hanemann — 2014
• Les facteurs influençant l'efficacité du marketing relationnel : une approche dyadiqueBruno Lussier — 2014
• Hur skapar företag en återkommande kundstock onlineAdam Johnsson, Emil Julkunen — 2013
• KUNDRELATIONER : - En fallstudie på Nyby Torshälla RidklubbLinn Ericsson, Elenor Flodin, Emma Jakobsson — 2012
• The Effectiveness of Loyalty Programs: An Application in the Hospitality IndustryLubica Hikkerova — 2011
• Investigating the Role of Network Exteranlities and Perceived Value in User Loyalty Toward a SNS Site: Integrating Network Externalities and VTSL ModelYoojung Kim, Jaejung Kang, Boo-Yun Cho — 2013
• Loyalty Programs: An Examination of the Best Practices in Selected Luxury Chain HotelsJ. Poincenot — 2014
• Determinants Of Brand Loyalty And The Link Between Brand Loyalty And Price ToleranceEbru Tümer Kabadayı, İnci Aygün — 2007
• The role of region of origin in consumer decision-making and choiceKoert van Ittersum — 2001
• LEALDADE E TROCAS RELACIONAIS NO CRÉDITO AO CONSUMIDOR DO VAREJO HIPERMERCADISTAPrograma De Pós-Graduação, Eric Cohen — 2004
• Antecedents and Benefits of a Preferred Customer Status in a Buyer-Supplier Relationship: A Case Study at WILO SE and 4 of its Key SuppliersJulius Beering — 2014
• Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-Channel ServicesSamar I. Swaid — 2007
• Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent MotivesEdgar E. Feige — 2016
• Relationship between Satisfaction with Foodservice and Customer Loyalty of University Students in BusanKyung-A Lee, Eun-Soon Lyu — 2010
• Comprei Meu Carro, o que vem Depois? Análise da Percepção e da Importância Atribuídas por Clientes em Serviços de Pós-VendaFrancisco Dimitrius Comiotto, Jane Iara Pereira da Costa, Aline Regina Santos — 2014
• Perceção do consumidor sobre a qualidade do serviço em restaurantes da cidade do PortoAna Rita dos Santos Pacheco — 2013
• Valor percibido por el consumidor: una aplicación en la compra de equipamiento para el hogarIrene Gil Saura, Vicente Sales Vivó — 2007
• Seeking Variety: A Dynamic Model of Employee Blog Reading BehaviorParam Vir Singh, Nachiketa Sahoo, Tridas Mukhopadhyay — 2010
• The impact of disruptions on routinization of goal-directed grocery shopping behaviorOng, Adeline — 2006

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