Surprise and sense making: what newcomers experience in entering unfamiliar organizational settings.

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Summary

A new perspective identifies key features of newcomers' entry experiences, including surprise, contrast, and change, and describes the sense-making processes by which individuals cope with their entry experiences.

Type
article
Published
1980-06-01
Cited by
2,674
References
26

Keywords

Surprise, Perspective (graphical), Organizational change, Organizational learning, Organization development

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