Revenge or Reconciliation? A Rejection-Based Model of Firm-Induced Relationship Termination
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- Type
- article
- Published
- 2013-01-01
- Cited by
- 1
- References
- 174
- Access
- Open access
- OpenAlex
- https://openalex.org/W33618404
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:43818307
Keywords
Business, Social psychology, Law and economics, Economics, Psychology
References
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- The development of a scale to measure forgiveness
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- Recovering and Learning from Service Failure
- The Right Way to Manage Unprofitable Customers
- Attachment in Adulthood: Structure, Dynamics, and Change
- The Neural Basis of Altruistic Punishment
- Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.
- Customer Prioritization: Does it Pay off, and how Should it be Implemented?
- The termination of inter‐firm relationships
- Beautiful exit: how to leave your business partner
- Psychological Contracts in Organizations Understanding Written and Unwritten Agreements
- Some antecedents and outcomes of brand love
- When it is especially important to explain why: Factors affecting the relationship between managers' explanations of a layoff and survivors' reactions to the layoff
- Surprise and sense making: what newcomers experience in entering unfamiliar organizational settings.
- Emotion and Adaptation
- A taxonomic study of the vocabulary of emotions.
- Thrift shopping: Combining utilitarian thrift and hedonic treat benefits
- The effects of relationship quality on customer retaliation
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- Consequentes de atitudes de vingança: novos olhares sobre os aspectos negativos no comportamento do consumidor
- Consequentes de atitudes de vingança: novos olhares sobre os aspectos negativos no comportamento do consumidor Consequential of behaviors vindictive: new perspectives about the negative aspects in consumer behavior
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