Role Stress, Emotional Exhaustion, and Job Satisfaction in the Hotel Industry: The Moderating Role of Supervisory Support

Keywords

Emotional exhaustion, Job satisfaction, Hotel industry, Business, Emotional labor

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Cited by

• Interrole Conflicts in the Hospitality Industry: The Role of Positive Affectivity as an AntidoteUğur Yavaş, Osman M. Karatepe, Emin Babakus — 2011
• Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderatorTaegoo Terry Kim, Soyon Paek, Chang‐Hwan Choi — 2012
• Correlates of Nonwork and Work Satisfaction Among Hotel Employees: Implications for ManagersUğur Yavaş, Osman M. Karatepe, Emin Babakus — 2013
• Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call CentersAliyu Olayemi Abdullateef, Sany Sanuri Mohd Muktar, Rushami Zien Yusoff — 2014
• Management commitment to service quality, job embeddedness, and performance outcomes: A study of hotel employees in RomaniaGeorgiana Cojocaru — 2011
• Does organizational climate moderate the relationship between job stress and intent to stayLouis Tze-Ngai Vong, Henrique Fátima Boyol Ngan, Patrick Chun-Pong Lo — 2018
• Is role stress always harmful? Differentiating role overload and role ambiguity in the challenge-hindrance stressors frameworkMeizhen Lin, Qian Ling — 2018
• How does workplace harassment influence the employees’ response in a deluxe hotel?Hyo Sun Jung, Hye Hyun Yoon — 2018
• Supervisors managing sickness absence and supporting return to work of employees with burnout: A membership categorization analysisRiitta Kärkkäinen, Riitta‐Liisa Kinni, Terhi Saaranen — 2018
• The Effect of Customer Verbal Aggression on Burnout in Frontline Employees in Hotels and Travel Agencies: The Moderating Role of Perceived Supervisor SupportJailan M. El Demerdash, Heba Mohamed Said — 2018
• Using hybrid SEM – artificial intelligenceA. Mohammed Abubakar — 2019
• Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor supportAleksandra Grobelna — 2020
• The effect of role ambiguity and role conflict on job performance in the hotel industry: the mediating effect of job satisfactionEngin Üngüren, Serdar Arslan — 2021
• Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personalityShih‐Yi Chien, Albert Jing-Fuh Yang, Yung-Chin Huang — 2021
• A systematic review of Burnout studies from the Hospitality literatureMadhura Ayachit, Shyamsunder Chitta — 2021
• Does perceived manager support reduce hotel supervisors' emotional exhaustion? The mediating role of control over time and negative emotionsHan Chen, Yvette Green, Kim Williams — 2021
• Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourismA. Mohammed Abubakar, Hamed Rezapouraghdam, Elaheh Behravesh — 2021
• Airline employees’ stress amidst the COVID-19 pandemic and its job-related consequencesSeongseop Kim, Antony King Fung Wong, Heesup Han — 2021
• “Sorry about my manager”: Mitigating customer-facing adverse manager behaviorsJeff S. Johnson — 2023
• Does hotel employees’ mental health matter? Assessment of its antecedents and coping behaviorAntony King Fung Wong, Seongseop Kim, Yuchen Xu — 2025

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