Service Quality: A Measure of Information System Effectiveness

Keywords

Measure (data warehouse), Service quality, Information system, Service (business), Quality (philosophy)

References

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Cited by

• An Empirical Study on the Effects of the Role of EA Operating Unit and EA Utilization Capability on the EA PerformanceIl-Kyu Park, Sang-Hoon Kim, Il-Jung Seo — 2010
• Assimilation of Outsourced IT Capabilities: Gearing Their Strategic CapabilitiesJahyun Goo, Ching‐Yuan Huang — 2009
• Service quality and trust in e-government: Utilizing the rich measures of system usage to predict trustworthinessRonit Purian — 2012
• The Impact of Usability on the Intention of Planned Purchases in E-commerce Service WebsitesHuei Huang Kuan, Vichita Vathanophas, Gee‐Woo Bock — 2003
• L'influence de la culture organisationnelle sur le succès des ERP : cas de Groupes Industriels tunisiensSonia Mekadmi Regaieg — 2009
• Empirical Study of Online Auction Seller Switching: The Case of Yahoo vs. Ruten in TaiwanTung‐Ching Lin, Chih‐Chung Liu, Feng‐Sheng Wang — 2013
• The Hybrid Model of Trust and Distrust:Extending the Nomological NetworkGregory D. Moody — 2011
• A suggested framework for assessing electronic government readiness in Egypt.Nahed Amin Azab, Sherif Kamel, Georgios Dafoulas — 2009
• 'Stuff' Happens: A Theoretical Framework for Internal IS Service RecoveryMohammad S. Najjar, Aaron Kennon Smith, William J. Kettinger — 2010
• Strategic ICT Planning in PathologyMarkus Belkin, Brian Corbitt, Nilmini Wickramasinghe — 2012
• How to Understand Post-Acceptance Information System Usage Behaviors: Pespective from is Success ModelWei Wang, Yi Zhang, Baoxiang Song — 2014
• Trusting IT artifacts: How trust affects our use of technologyAnthony Vance — 2009
• Measuring the performance of service orientated IT managementFrancis Gacenga, Aileen Cater‐Steel, Mark Toleman — 2011
• The Relationship Between Contingency Factors and Accounting Information System, and Its Subsequent Impact on Information Technology Benefits: A Survey on Jordanian Listed CompaniesMahmoud Mohmad Aleqab — 2009
• Revisiting the conceptualization and measurement of service qualityZhi Wei Yap — 2009
• Ubiquitous Tour Information: the Relationships between Service Quality, Perceived Enjoyment, and Behavioral IntentionKyung-Mo Ahn, J. P. Shim, Juyeon Kim — 2010
• Using Facet Theory to Review the is Success literatureIlan Denesh, Tsipi Heart — 2010
• ERP Misfit: A Multidimensional Concept And Misfit ResolutionGloria H. W. Liu, Eric T.G. Wang, Jeffrey C. F. Tai — 2011
• IT Service Climate: A Definition and Research ModelRonnie Jia, Blaize Horner Reich — 2005
• Business intelligence usage determinants: an assessment of factors influencing indivdual intentions to use a business intelligence system within a financial firm in South AfricaDeane Nkuna — 2012

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