A model of trust in online relationship banking
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Summary
It is observed that shared value is most critical to developing trust as well as relationship commitment and higher perceived trust is found to enhance significantly customers’ commitment in online banking transaction.
- Type
- article
- Published
- 2003-02-01
- Cited by
- 810
- References
- 47
- OpenAlex
- https://openalex.org/W2085509128
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:167951048
Keywords
LISREL, Business, Structural equation modeling, Database transaction, Sample (material)
References
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- Markets and Hierarchies: Analysis and Antitrust Implications
- An empirical study of human Web assistants: implications for user support in Web information systems
- Consumer Trust in an Internet Store: A Cross-Cultural Validation
- The psychology of interpersonal relations
- Multivariate Data Analysis with Readings
- Establishing online trust through a community responsibility system
- Performance benchmarking and strategic homogeneity of Indian banks
- A Model of Distributor Firm and Manufacturer Firm Working Partnerships
- Electronic payment systems development in Thailand
- Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations
- Online banking: a field study of drivers, development challenges, and expectations
- Adoption of Internet banking by Australian consumers: an empirical investigation
- Multivariate Analysis: Methods and Applications
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- Nordea Bank versus Industrial and Commercial Bank of China : A comparison of internet banking adopting
- The Relative Importance of Trust and Usable Website Design in Building E-Loyalty Intention on Internet Banking
- Factors Influencing Users' Acceptance in Internet Banking Success: Proposing a Unified Model
- Internet banking: Understanding consumer adoption rates among community banks
- Factors affecting the use of E-banking services in Kenya: a case of co-operative bank customers in Nairobi
- Factors that impact consumer adoption of mobile banking within the m-commerce domain
- Relationship Management in the Banking Industry : The Use of Facebook
- The impact of social capital on customer relationship management performance in the Egyptian financial sector
- The Effect of Trust, Customer Satisfaction and Image on Customers' Loyalty in Islamic Banking Sector
- The Impact of Cognitive Trust and E-WOM on Purchase Intention in C2C E-Commerce Site
- Un análisis de la influencia de la confianza y del riesgo percibido sobre la lealtad a un sitio web. El caso de la distribución de servicio gratuitos
- Le paiement mobile : perspectives économiques, modèles d'affaires et enjeux concurrentiels
- Internet technology adoption in the banking industry
- Internet Banking and the Marginal Internet User
- Developing an Online Student Accommodation Registration in UUM
- Determining the effectiveness of relationship banking within Absa medium business segment
- The Impact of Interventional Change Techniques on an Internet Banking Cross-functional Team.
- Customers' Perception of Online Zakat Payment Between Government and Private Sector Employees
- An assessment of the antecedents of church commitment
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