Fundamentals of service science
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Summary
Service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct, according to this paper.
- Type
- article
- Published
- 2008-03-01
- Cited by
- 1,386
- References
- 10
- OpenAlex
- https://openalex.org/W2037021691
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:167359747
Keywords
Service (business), Service design, Service system, Computer science, Value (mathematics)
References
- Beware of Economists Bearing Greek Symbols
- Reframing Business: When the Map Changes the Landscape
- Productivity, Innovation and Knowledge in Services
- Foundations and Implications of a Proposed Unified Services Theory
- Service systems, service scientists, SSME, and innovation
- The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
- Steps Toward a Science of Service Systems
- Evolving to a New Dominant Logic for Marketing
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- User Contribution in Online Communities - the Influence of Advertising on the Effectiveness of Social Normative feedback
- Meta-Services - Towards Symmetric Service-Oriented Business Ecosystems
- Measuring service orientation of service delivery employees
- Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system
- Exploring Business Interaction in Service Networks
- Value Blueprint and Service Design Space for Facilitating Value Creation
- Lest we forget the customer experience: the dark side of S-D logic within the consumer services context
- Business Aspects of Web Services
- Transitioning from a Goods-dominant to a Service-dominant logic : Visualizing the role of Remote Monitoring Systems
- Do we need one science of production in healthcare
- Inter Organizational System flexibility and standardization in innovative services: complementarity, opposition or independence?
- Reframing the relationship between service design and operations: a service engineering approach
- Internet marketing trends: An Analysis of website and social media use in New York state's equine industry
- Typology of Service Innovation from Service-Dominant Logic Perspective
- Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives
- Service - Oriented Challenges for Design Science: Charting the "E"-volution
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