Service Systems and Service Innovation: Two Pillars of Service Science
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Summary
This work discusses how service innovation explores means of securing knowledge leadership, which is crucial for further growth of the service sector, through which cost efficiency and value creation is enabled.
- Type
- article
- Published
- 2016-01-01
- Cited by
- 29
- References
- 51
- Access
- Open access
- OpenAlex
- https://openalex.org/W2376259564
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:262574593
Keywords
Service design, Service (business), Service product management, Computer science, Service system
References
- The Science of Service Systems
- Service Innovation in the Digital Age: Key Contributions and Future Directions
- Collaboration and Locality in Crowdsourcing
- Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science
- Service systems, service scientists, SSME, and innovation
- The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
- A research manifesto for services science
- The service system is the basic abstraction of service science
- Service and Science.
- Toward a Service (Eco)Systems Perspective on Value Creation
- It is all about services-fundamentals, drivers, and business models
- Strategic management of disruptive technologies: a practical framework in the context of voice services and of computing towards the cloud
- Services Science: A New Field for Today's Economy
- Fundamentals of service science
- Servitization Strategies and Product-Service-Systems
- Sharing the limelight - [briefing latest]
- On value and value co-creation: A service systems and service logic perspective
- An evolutionary framework for service innovation: Insights of complexity theory for service science
- A service science perspective on business model innovation
- Towards cloud-centric service environments
Cited by
- Inovação em serviços: estado da arte e perspectivas futuras ☆
- Service systems engineering framework based on combining service engineering and systems engineering methodologies
- Boosting Innovation for the Development of Smart-Service Factories of the Future: The Cases of the Federal State of Vorarlberg and its Neighbouring Regions
- Correction to: On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems
- Smart services: The move to customer orientation
- The effects of value co-creation activities on the perceived performance of exhibitions: A service science perspective
- Service Science Management Engineering and Design (SSMED): a semiautomatic literature review
- Exploring e3-value ontology-based service engineering for participatory processes of community development projects
- A comparative study of self-service technology with service employees: a qualitative analysis of hotels in China
- Analysis of Sidampak Service Innovation as Glocalization of E-government In Wukirsari Village, Sleman Regency
- Shaping and Evaluating Information Systems Enabled Demand Flexibility in Markets for Nonstorable Exchange-Traded Goods
- Service Innovation in Healthcare: A Systematic Literature Review
- Training New Professionals in Service Engineering: Towards a Transdisciplinary Curriculum for Sustainable Businesses
- Professional reviews as service: A mix method approach to assess the value of recommender systems in the entertainment industry
- On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems
- Evolutionary Analysis of Cloud Manufacturing Platform Service Innovation Based on a Multiagent Game Perspective
- Toward Collective Ambidexterity in Public Sector Digital Initiatives: A Case of the Finnish Water Sector
- Bibliometric analysis of publications on cyber risks in the services sector
- Logistics Service Provider Lifecycle Model in Industry 4.0: A Review
- Clarifying terminology and definitions in education services for mental health users: A disambiguation study
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