How customer knowledge dissemination links to KAM

Keywords

Knowledge management, Business, Key (lock), Context (archaeology), Empirical research

References

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• Evolution of strategic sales organizations in business‐to‐business marketingNigel F. Piercy — 2010
• Strategic account management programs: alignment of design elements and management practicesKaj Storbacka — 2012
• To Share or Not to Share: Modeling Tacit Knowledge Sharing, Its Mediators and AntecedentsChieh‐Peng Lin — 2007
• Knowledge‐processing capabilities and innovative performance: an empirical studyAri Jantunen — 2005

Cited by

• Synergistic effect of technology and customer relationship orientations: consequences for market performanceHanna Salojärvi, Paavo Ritala, Liisa‐Maija Sainio — 2015
• CRM Technology and KAM Performance: The Mediating Effect of Key Account-Related KnowledgeHanna Salojärvi, Liisa‐Maija Sainio — 2015
• Sales coordination and structural complexity : A national-international comparisonJakob Rehme, Christian Kowalkowski, Daniel Nordigården — 2013
• Integration of social networking sites (with focus on Facebook) into CRMNgoc Phuong Dung Nguyen — 2015
• Improving customer knowledge transfer in industrial firms: how does previous work experience influence the effect of reward systems?Silja Korhonen-Sande, Jon Bingen Sande — 2016
• Firm-internal key account management networks: Framework, case study, avenues for future researchBjörn Sven Ivens, Catherine Pardo, Barbara Niersbach — 2016
• Knowledge integration with customers in collaborative product development projectsMohammad H. Eslami, Nicolette Lakemond — 2016
• Customer knowledge management in software development: a descriptive field surveyArash Khosravi, Ab Razak Che Hussin, Behrouz Minaei‐Bidgoli — 2017
• Toward software quality enhancement by Customer Knowledge Management in software companiesArash Khosravi, Ab Razak Che Hussin, Mehrbakhsh Nilashi — 2018
• Key account management as a firm capabilityBjörn Sven Ivens, Alexander Leischnig, Catherine Pardo — 2017
• Customer knowledge management antecedent factors: A systematic literature reviewArash Khosravi, Ab Razak Che Hussin — 2018
• The Role of Knowledge Management on Organisational Effectiveness: Organisational Culture as the ModeratorMay‐Chiun Lo, Mohamad Abang Azlan, T. Ramayah — 2017
• Toward a survey instrument for investigating customer knowledge management in software companiesArash Khosravi, Ab Razak Che Hussin, H. M. Dahlan — 2017
• Customer knowledge management antecedent factors for enterprise software qualityArash Khosravi — 2017
• The Role of Social Commerce Features and Customer Knowledge Management in Improving SME’s Innovation CapabilityWinarni, Muhammad Fadhil Dzulfikar, Regina Carla Handayani — 2018
• Review of Customer-Centered Knowledge Management Models: Goals and Key FactorsMuhammad Fadhil Dzulfikar, Iik Wilarso, Deki Satria — 2018
• Top managers’ role in key account managementGiancarlo Medeiros Pereira, Nektarios Tzempelikos, Luiz Reni Trento — 2019
• Exploring customer value and commercial viability of automation enablersA. Putkiranta — 2019
• The role of customer orientation in key account managers’ performance: a client network perspectiveYi Liu, Li Xue, Maggie Chuoyan Dong — 2019
• Mediating effects of individual market orientation on the link between learning orientation and job performanceMuhammad Iskandar Hamzah, Abdul Kadir Othman, Faridah Hassan — 2020

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