A Study on the Relationship of Job Satisfaction Factors, Job Satisfaction, Organizational Commitment and Turnover Intention of Call Center Agent

Keywords

Job satisfaction, Organizational commitment, Affective events theory, Turnover, Job attitude

References

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• The organization of behavior.E. J. Capaldi — 1992
• An Empirical Study on Factors Influencing Employee`s Turnover Intention -Focused on Call Center Caller-Seok-In Lee, Su-Wha Lee — 2008
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• The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centresNeeru Malhotra, Avinandan Mukherjee — 2004
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• The Study of Turnover.Richard H. Hall, James L. Price — 1978
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• Motivation through the Design of Work: Test of a Theory.J. Richard Hackman, Greg R. Oldham — 1976
• Turnover Overstated: The Functional TaxonomyDan R. Dalton, William D. Todor, David Krackhardt — 1982
• Testing the "Side-Bet Theory" of Organizational Commitment: Some Methodological ConsiderationsJohn P. Meyer, Natalie J. Allen — 1984
• A Comparison of Two Organizational Commitment Scales.Kenneth R. Ferris, Nissim Aranya — 1983

Cited by

• A Study on the Influence of Perceived Organizational Support on Organization CommitmentHong-Ki Lee, Myung Bok Jang — 2014
• An Investigation of the Impacts of Employer's Rewards Strategies on Employee's Commitment with Comparison of Home-based Contact CenterJaeyoung Kim, BooYun Cho — 2015
• The Effects of Job Characteristics and Organizational Characteristics on Social Welfare Worker`s Turnover IntentionKang-Gil Hyun, Son-Jae Hong — 2012
• A Study on Service Quality Evaluation Model and Priority of Quality Factors in Customer CenterDeuk Park — 2020
• Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) WorkersMa. Janice J. Gumasing, Emil Renfred A. Rendon, Josephine D. German — 2023
• Factors predicting multicultural acceptance among multicultural adolescents in South Korea: A latent growth model and growth mixture model approachJinho An, Haelim Lee, Haejeong Jeong — 2025

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