Convierta el trabajo que tiene en el trabajo que sueña

Keywords

Political science, Humanities, Art

References

• Bad is Stronger than GoodRoy F. Baumeister, Ellen Bratslavsky, Catrin Finkenauer — 2001

Cited by

• The tenant as a customer: can good service improve real estate performance?Danielle Sanderson, Victoria Edwards — 2013
• What Tenants Want: UK occupiers’ requirements when renting commercial property and strategic implications for landlordsDanielle Sanderson, Victoria Edwards — 2014
• The relationship between hotel staff service delivery with customer attitudinal loyalty and financial outcomesJohn E. Timmerman — 2013
• The Truth About Patient Experience: What We Can Learn from Other Industries, and How Three Ps Can Improve Health Outcomes, Strengthen Brands, and Delight CustomersBrian R. Needham — 2012
• General practitioner : understanding personal qualities required to deliver 21st century healthcare from a business perspectiveColin Tate — 2013
• Emotions and continued usage of mobile applicationsYi Ding, Kah‐Hin Chai — 2015
• The Migration Measurement Model - How to Measure the Success of a Channel Migration in Customer SupportAnna Rengstedt — 2014
• A critical review of service excellence models: towards developing an integrated frameworkMuhammad Asif — 2015
• Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective toneCarlos Ferreira Peralta, Paulo N. Lopes, Lucy L. Gilson — 2015
• Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role?Ernest Emeka Izogo — 2015
• Solutions Buying — Herausforderungen für die Kaufverhaltensanalyse in IndustriegütermärktenFrank Jacob — 2013
• What service excellence can learn from business excellence modelsMuhammad Asif, Matthias H. J. Gouthier — 2014
• Incorporating social customer relationship management in negotiationK C Patrick Low, Muhammad Anshari — 2013
• Customer solutions in the capital goods industry: Examining the impact of the buying centerAlke Töllner, Markus Blut, Hartmut H. Holzmüller — 2011
• Investigating the Key Routes to Customers’ Delightful Moments in the Hotel ContextSeonjeong Lee, Linda Shea — 2015
• Nonlinear and asymmetric returns on customer satisfaction: do they vary across situations and consumers?Maik Eisenbeiß, Markus Cornelißen, Klaus Backhaus — 2014
• Exploring the UK high street retail experience: is the service encounter still valued?Sheilagh Resnick, Carley Foster, Tony Woodall — 2014
• Framework of Social Customer Relationship Management in E-Health ServicesMuhammad Anshari, Mohammad Nabil Almunawar — 2012
• Telekom hilft — Kundenservice via Social MediaAndreas Böck, Winfried Ebner, Alexander Rossmann — 2013
• Compliance with eWOM: the influence of hotel reviews on booking intention from the perspective of consumer conformity.Wen-Chin Tsao, Ming-Tsang Hsieh, Li-Wen Shih — 2015

Related papers

• SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml — 1988
• Customer delight: Foundations, findings, and managerial insight☆Richard L. Oliver — 1997
• The one number you need to grow.Frederick F. Reichheld — 2003
• Why Satisfied Customers DefectThomas O. Jones — 1995
• Understanding Customer Experience Throughout the Customer JourneyKatherine N. Lemon, Peter C. Verhoef — 2016
• Evolving to a New Dominant Logic for MarketingStephen L. Vargo, Robert F. Lusch — 2004
• Evaluating structural equation models with unobservable variables and measurement error.Claes Fornell, David F. Larcker — 1981
• A Cognitive Model of the Antecedents and Consequences of Satisfaction DecisionsRichard L. Oliver — 1980
• Whence Consumer Loyalty?Richard L. Oliver — 1999
• The Behavioral Consequences of Service QualityValarie A. Zeithaml, Leonard L. Berry, A. Parasuraman — 1996