What service excellence can learn from business excellence models
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- Type
- article
- Published
- 2014-02-12
- Cited by
- 46
- References
- 50
- OpenAlex
- https://openalex.org/W2012388291
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:153845005
Keywords
Excellence, Service (business), Service quality, Business, Computer science
References
- Convierta el trabajo que tiene en el trabajo que sueña
- Quality management and business excellence, customers and stakeholders : do we agree on what we are talking about, and does it matter?
- An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model
- About: Contact Us
- Attractive Quality and Must-Be Quality
- Singapore Airlines' Balancing Act
- Zero defections: quality comes to services.
- Customer delight: Foundations, findings, and managerial insight☆
- In Search of Excellence - Past, Present and Future
- Development of a simplified approach based on the EFQM model and Six Sigma for the implementation of TQM principles in a university administration
- Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?
- Awareness and impact of business excellence in Asia
- Towards a better understanding of service excellence
- Excellence – 25 years evolution
- Organization design for service excellence: A review of the literature
- The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
- Modernization of the Malcolm Baldrige National Quality Award
- Managing human resources for service excellence and cost effectiveness at Singapore Airlines
- An empirical study of the relationships within the categories of the EFQM model
- Identification of the Critical Factors of TQM
Cited by
- What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain
- Creating ambidexterity through quality management
- A critical review of service excellence models: towards developing an integrated framework
- Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation
- Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs
- How SMEs differentiate from others in the Swiss wine market with respect to their market orientation and entrepreneurial orientation
- Understanding the Influence of Human Emotions in Organizations: The Emotional Extent Effects
- A conceptual model for service innovation excellence for non-governmental higher education
- Driving Strategies in Performance Excellence
- Excellence criteria of services supply chain in management consulting institutes of Iran
- Wykorzystanie koncepcji EFQM w procesie realizacji strategii
- On the meaning and use of excellence in the operations literature: a systematic review
- Towards a new model for SME self-assessment: a Brazilian empirical study
- Knowledge-based intellectual structure of research in business excellence (1995–2015)
- Retail service excellence: antecedents and consequences
- Developing service performance for the New Zealand house building industry: A study of Auckland residential housing
- Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol
- Project Manager Strategies to Improve the Delivery of Construction Projects
- The role of the EFQM model in precepting quality in Polish enterprises
- Rola modelu EFQM w postrzeganiu jakości w polskich przedsiębiorstwach
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