Applying the involvement construct to organisational crises

Keywords

Construct (python library), Relevance (law), Publicity, Anger, Context (archaeology)

References

• Components of Consumer Reaction to Company-Related Mishaps: a Structural Equation Model ApproachBrian K. Jorgensen — 1996
• Consumer reaction to company-related disasters: The effect of multiple versus single explanationsBrian K. Jorgensen — 1994
• Crisis management : a diagnostic guide for improving your organization's crisis-preparednessIan I. Mitroff, Christine M. Pearson — 1993
• Incorporating Attributional Theory and the Theory of Reasoned Action Within an Affective Events Theory Framework to Produce a Contingency Predictive Model of Consumer Reactions to Organizational MishapsCharmine E. J. Härtel, Janet R. McColl‐Kennedy, Lynette M. McDonald — 1998
• Moods, emotion episodes, and emotions.Nico H. Frijda — 1993
• Post-purchase product satisfaction: Incorporating the effects of involvement and timeMarsha L. Richins, Peter Bloch — 1991
• Measuring the Involvement ConstructJudith Lynne Zaichkowsky — 1985
• UNDERSTANDING INDUSTRIAL CRISES[1]Paul Shrivastava, Ian I. Mitroff, Danny Miller — 1988
• Dispositional affectivity as a predictor of work attitudes and job performanceRussell Cropanzano, Keith James, Mary A. Konovsky — 1993
• Beyond contingency planning: towards a model of crisis managementDenis Smith — 1990
• Conceptualization and Operationalization of InvolvementJohn H. Antil — 1984
• The representation and organization of emotional experience: Unfolding the emotion episode.Nancy L. Stein, Tom Trabasso, Maria D. Liwag — 1993
• The Cognitive Structure of EmotionsAndrew Ortony, Gerald L. Clore, Alan Collins — 1988
• The Elaboration Likelihood Model of PersuasionR. Petty, J. Cacioppo — 1986

Cited by

• Insourcing, Outsourcing and Service Level ManagementNicholas Beaumont — 2001
• Public sector reforms in Sri Lanka: an empirical studyRamanie Samaratunge, Lynne Bennington — 2001
• How do stereotypes affect the ability to deliver good service in the hospitality industryAlberto Ramirez, Charmine E. J. Härtel — 2001
• Benchmarking business processes in software production: A case studyMegan Seen, Nicholas Beaumont, Christine Mingins — 2001
• The negative communication dynamicW. Timothy Coombs, Sherry J. Holladay — 2007
• Prepare for anger, look for love: A ready reckoner for crisis scenario plannersLynette M. McDonald, John Cokley — 2013
• Did they really hate trees? Attitudes of farmers, tourists and naturalists towards nature in the rainforests of Eastern Australia.Warwick Frost — 2002
• Attribution Theory as a guide for post-crisis communication researchW. Timothy Coombs — 2007
• Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication TheoryW Timothy Coombs — 2007
• The Role of Emotional Response during an H1N1 Influenza Pandemic on a College CampusHye Kyung Kim, Jeff Niederdeppe — 2013
• Stakeholder reactions to company crisis communication and causesLynette M. McDonald, Beverley Sparks, A. Ian Glendon — 2010
• A Cross-Cultural Study of Effective Organizational Crisis Response Strategy in the United States and South KoreaSeon‐Kyoung An, Dong-Jin Park, Seungho Cho — 2010
• Public reaction to information release for crisis discourse by organization: Integration of online commentsDingtao Zhao, Feng Wang, Jiuchang Wei — 2013
• Analysis of the Interactive Relationship Between Apology and Product Involvement in Crisis CommunicationJin-Bong Choi, Wonjun Chung — 2012
• Effects of Crisis Type and Interactive Online Media Type on Public Trust During Organizational CrisisSeth Oyer — 2010
• How can an organization lessen people's anger, blame, and negative behaviors in a crisis? Building the anger management model based on organizational crisis response strategies and news framesSeon‐Kyoung An — 2009
• The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative CopingYan Jin, Julia Daisy Fraustino, Brooke Fisher Liu — 2016
• Public Frame Building: The Role of Source Usage in Times of CrisisToni G.L.A. van der Meer — 2018
• Communication in times of crisis: The interplay between the organization, news media, and the publicG.L.A. van der Meer — 2016
• Psychological ownership in brand communities: the case of the Volkswagen diesel emissions scandalNatasha Dayal — 2016

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