Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory

Keywords

Crisis communication, Crisis management, Crisis response, Situational ethics, Business

References

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• The Implications of Framing Effects for Citizen CompetenceJames Druckman — 2001
• How the mass media influence perceptions of corporate reputation: exploring agenda-setting effects within business news coverageCraig E. Carroll — 2004
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• An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the SituationW. Timothy Coombs — 1998
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• An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic ApproachesW. Timothy Coombs, Sherry Holladay — 2001

Cited by

• Crisis communication under transformative change : the emergent context and roles of primary and secondary organisationsAmisha M. Patel — 2011
• An attribution theory model of consumer behavior in times of marketing crisisTimothy M. Reilly — 2014
• The effect of modality and response strategy on evaluations of credibility and reputationSusan R. Visscher — 2013
• The public apology as a reputational paradoxBeverley. Hill — 2013
• Organizational Storytelling in Academic Libraries: Roles, Addressees and PerceptionsMónica Colón‐Aguirre — 2012
• Does framing a crisis to your stakeholders matter? : how an organizational crisis response strategy affects media coverageJos Nijkrake — 2013
• How could cosmetic companies use social media in times of crisisEmina Busatlija, Mia-Berentje Land, Anne Nathalie Mathieu — 2014
• Cause-related controversy: An analysis of corporate sponsor response to the susan g. komen/planned parenthood crisisChristina Maria Cameron — 2013
• Stakeholders' Use of Microblogging to Engage in Emotion Strategies During a CrisisEmmanuelle Vaast, Liette Lapointe, Bogdan Negoita — 2012
• The Janus head of a Crisis Message: Two Distinct Faces Altering Perceptions and BehaviourJ. Gutteling, Dennis Tigchelovend — 2014
• Using social media to address preventable crises: Focus groups with momsMaiko Nakai — 2012
• Stakeholder Perceptions of a University Response to CrisisKatherine M. Kelley — 2014
• Un état des lieux sur les données massivesThierry Warin, Nathalie de Marcellis-Warin, Antoine Troadec — 2014
• Toyota Crisis: Management Ignorance? : A Swedish Case of Consumers PerceptionsFeng Yuan-yuan — 2010
• Crisis management in social mediaGabriel Modéus, Helena Holmström Olsson, Rickard Paulsson — 2012
• The Assessment and Examination of Organizational Stressors in Sport PerformersRachel Arnold — 2012
• Reputation Threats in Social Media: An Integrative Approach to Prevent Crisis SituationsNino Zufall — 2014
• Online Reputation Management: How to reduce reputational damage in social mediaChristian Holve — 2014
• The impact of schadenfreude as an emotional frame in crisis communications on perception of corporate reputationKristi Suzanne Gilmore — 2013
• Marketing mix in banking in the time of a global financial crisis.Monika Kaczynska, Lena Al Azzawi — 2011

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