Why “service”?

Keywords

Service-dominant logic, Dialog box, Service (business), Services marketing, Marketing

References

• An Inquiry into the Nature and Causes of the Wealth of NationsAdam Smith, Edwin Cannan, George J. Stigler — 1977
• Does Distribution Cost Too Much?P. D. Converse, Paul W. Stewart, Jim Dewhurst — 1940
• Harvard business review1993
• Strategic Management and Marketing in the Service SectorChristian Grönroos — 1984

Cited by

• The evolution of networks and interaction in the co-creation of value : a case study of the development of a city museumAnne Marie Doherty, Gbolahan Faleye — 2012
• Fourteen processes defining competitive advantage of Brazilian trade contractorsR.J.J. Oviedo Haito, Francisco Ferreira Cardoso — 2011
• Service design: tuning the industrial design professionFroukje Sleeswijk Visser — 2013
• Understanding service practices of customers on the internet: a case study of a Volvo brand communityHeran Ayenew, Adey Tegegn — 2012
• Resource-Based View and Service-Dominant Logic: Similarities, Differences and Further ResearchCristina Mele, Valentina Della Corte — 2013
• Investigating the serviceability of non-ownership and its influence on value strategyE.J.M. Boerkamp — 2012
• Service Innovation: A Service-Dominant Logic PerspectiveRobert F. Lusch, Satish Nambisan — 2015
• Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network AnalysisDaniel Beverungen — 2011
• A Study of an Instrument Development to Measure of the Service ProcessMyung-Seong Yim, Sung-Wook Choi — 2010
• Sustainable public transport network development in Developing CountriesS. Sebhatu, B. Enquist, Mikael Johnson — 2010
• Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui LingMui Ling Kat — 2010
• Multi-dimensional focus of IT Strategic approach for Value Co-creation : A study of customer’s experience in online banking service systemDhanalakshmi Arumugam Malar — 2013
• Perceived importance of native language use in service encountersJonas Holmqvist — 2009
• Transporting people to new experiences: the role of airport spacesErwin Losekoot, JN Wright — 2011
• New approaches to sustainable forest management: a study of service innovation in conserving forestry resourcesVerma Rajeev — 2011
• The concept of on-going interactions in co-design: Insights from three different disciplinesJakob Trischler, Elisabeth Sinnewe — 2012
• Les représentations managériales des compétences du consommateur : la co-création de valeur est-elle toujours possible ? Le cas des consommateurs d'énergieAudrey Bonnemaizon, Wided Batat — 2011
• Crossed Glances on the Perception of Consumer Competencies within the Energy Sector: The Case of a French Energy SupplierWided Batat, Audrey Bonnemaizon — 2010
• The online purchase as a context for co-creating experiences. Drivers of and consequences for customer behaviorLorena Blasco‐Arcas, Blanca Hernández Ortega, Julio Jiménez Martínez — 2014
• Management Accounting for Service: A Research AgendaLino Cinquini, Andrea Tenucci — 2011

Related papers

• Value in Services – A Service Dominant Logic Perspective☆Ebru Kuzgun, Gülden Asugman — 2015
• Value creation processes and value outcomes in marketing theoryJohanna Gummerus — 2013
• How Has Digitalisation Influenced Value in the Music Market?Muhammad Murtaza Ali, Jenny Karlsson, Per Skålén — 2021
• International services marketing: review of research, 1980‐1998Gary Knight — 1999
• Adopting a service logic for marketingChristian Grönroos — 2006
• Assessing Sources of Competitive Advantage in a Service-Dominant WorldBrendan Gray, Sheelagh Matear, Kenneth R. Deans — 2007
• Contextualizing Value Propositions: Examining how Consumers Experience Value Propositions in Their PracticesHeli Holttinen — 2014