Information Technology Service Performance Management Using COBIT and ITIL Frameworks : A Case Study
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- Type
- article
- Published
- 2018-09-01
- Cited by
- 20
- References
- 13
- OpenAlex
- https://openalex.org/W2900647294
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:53288410
Keywords
Information Technology Infrastructure Library, COBIT, Financial management for IT services, Computer science, ITIL security management
References
- Effective IT service management - to ITIL and beyond
- E-Business IT Governance Revisited: An Attempt towards Outlining a Novel Bi-directional Business/IT Alignment in COBIT5
- Model design of information security governance assessment with collaborative integration of COBIT 5 and ITIL (case study: INTRAC)
- Corporate Informatics and Strategic Management
- Comparation of CobiT Maturity Model and Structural Equation Model for Measuring the Alignment between University Academic Regulations and Information Technology Goals
- ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams
- Evaluation of information technology governance using COBIT 5 framework focus AP013 and DSS05 in PPIKSN-BATAN
- Information technology service performance management using COBIT and an ITIL framework: A systematic literature review
- Structures, Processes and Relational Mechanisms for IT Governance
Cited by
- Measuring the Maturity Level of ITSM Using ITIL Framework
- Business Areas and Processes Alignment in ICT Framework
- Evaluation of Governance and Management of Information Technology Services Using Cobit 2019 and ITIL 4
- Deep Analysis of ITIL Framework for Improvement of Indian IT Services in Industries
- A Framework to Align Business Processes: Identification of the Main Features
- OPERATION MANAGEMENT USING ITIL AND COBIT FRAMEWORK
- Implementación de ITIL versión 3 en las organizaciones: Razones del éxito y fracaso
- Penilaian Kapabilitas Tata Kelola TI Perguruan Tinggi dengan Framework COBIT 5 dan ITIL V3
- Information security governance in the electricity industry
- The Development of ITSM Research in Indonesia: A Systematic Literature Review
- Utilization of the COBIT 2019 framework to identify the level of governance in internet services
- AUDIT LAYANAN SISTEM INFORMASI KEPEGAWAIAN MENGGUNAKAN FRAMEWORK COBIT 5
- Evaluation of Information Technology Governance Using COBIT 5 and ISO/IEC 38500
- Frameworks Utilizados Para La Auditoría De Tecnologías De La Información En Las Universidades
- Impact of the electronic internal auditing based on IT governance to reduce auditing risk
- Service-Level Agreement Management with Blockchain-based Smart Contract to Improve the Quality of IT Service Management.
- Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs)
- Analysis of Information Technology Services Using ITIL v3 and ISO 21001:2018 in Academic Information Systems at Institut Seni Indonesia Yogyakarta
- Evaluation of IT Governance in Indonesia's One-Door Investment and Integrated Services Institution using COBIT 5
- IT Governance Capability Level at Indonesia Higher Education: A Systematic Literature Review
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