Development of a Tool for Measuring and Analyzing Computer User Satisfaction
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Summary
This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.
- Type
- article
- Published
- 1983-05-01
- Cited by
- 2,913
- References
- 19
- OpenAlex
- https://openalex.org/W2096878712
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:195703234
Keywords
Semantic differential, Reliability (semiconductor), Computer science, User satisfaction, Scale (ratio)
References
- Computers, Management and Information
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- Management Information Systems: Appreciation and Involvement
- A descriptive model of information systems in the context of the organization
- MisProject Management: Myths, Opinions, and Reality
- Education related to the use of computers in organizations
- AN EMPIRICAL STUDY OF A FRAMEWORK FOR INFORMATION SYSTEMS
- Measurement and meaning of job satisfaction.
- Managers and MIS: “They get what they want”
- Performance and the Use of an Information System
- Measuring the Job Satisfaction of Industrial Salesmen
- From MIS to MBC : an investigation into why one corporation eliminated its computer-based management information systems
- Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s.
- Probability and Statistics for Engineers and Scientists.
- Probability and Statistics for Engineers and Scientists.
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- User Information Satisfaction Scale Reduction: Application in an it Outsourcing Environment
- Exploring the Impact of Computer Self-Efficacy on User Contributions and Learning within a Listserv Environment
- An Empirical Investigation into the Relationship between Computer Self-Efficacy, Anxiety, Experience, Support and Usage
- User-Developed Applications: An Empirical Study of Application Quality and Developer Productivity
- An experimental investigation of profiler and recommender agent in the context of knowledge sharing facilitation
- A suggested framework for assessing electronic government readiness in Egypt.
- An Empirical Study of the Relationships among End-User Information Systems Acceptance, Training, and Effectiveness
- A qualidade da informação no sistema de gestão em uma empresa de prestação de serviços de automação bancária
- The Role of Perceived System Quality as Educators’ Motivation to Continue E-learning System Use
- Testing a Model to Predict Successful Clinical Information Systems
- Análisis del Éxito de las Adopciones de Sistemas ERP: Un estudio empírico en América Latina utilizando Modelamiento SEM
- The Relationship Between Contingency Factors and Accounting Information System, and Its Subsequent Impact on Information Technology Benefits: A Survey on Jordanian Listed Companies
- Measuring first year Information System students' satisfaction with asynchronous e-learning systems in three universities within Australia
- Stress Dynamics of Information Systems Managers: A Contingency Model
- The Success of Student Information Management System: The Case of Higher Education Institution in Ethiopia
- Entrepreneurial intention among foreign students in UUM: A case of Nigerian students
- Quality in IS Research: Theory and Validation of Constructs for Service, Information, and System
- Development of a Tool for Measuring User Experience of Customers of Nordea's Internet Bank
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