Theorizing the Unintended Consequences of Instant Messaging for Worker Productivity
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Summary
It is argued that while instant message communication may accelerate particular tasks and decision processes, unstructured IM use will likely contribute to erosion in individuals’ overall productivity due to a increase in users’ communicative workloads, engagement in polychronic communication, and an increase in the frequency of interruptions.
- Type
- article
- Published
- 2008-01-01
- Cited by
- 72
- References
- 89
- OpenAlex
- https://openalex.org/W801627645
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:6863820
Keywords
Unintended consequences, Productivity, Instant messaging, Instant, Business
References
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Cited by
- Understanding Workplace Instant Messaging Adoption: Use and Consequences via Social Perspectives
- A Comparative Study of Individual Acceptance of Instant Messaging in the US and China: A Structural Equation Modeling Approach
- Understanding the Impact of Instant Messaging (IM) on Subjective Task Complexity and User Satisfaction
- Making sense digitally : Conversational coherence in online and mixed-mode contexts
- The Impact of Instant Messaging in the Workplace
- Audio and Chat Combined - Are Two Media Better Than One?
- Software Developers' Online Chat as an Intra-Firm Mechanism for Sharing Ephemeral Knowledge
- Introducing Real Time Communication: Frames, Modes & Rules
- Drink Your Own Champagne: Analysis of the Transformation of a Technology Provider with Real Time Collaboration from a Strategic and Organizational Point of View
- Instant messaging in work-based virtual teams: the analysis of non-verbal communication used for the contextualisation of transactional and relational communicative goals
- The Effects of Emoticons and Text-Messaging on Social Interaction: Playfulness in Mobile Instant Messaging
- Penerimaan dan Penggunaan Sistem Instant Messaging di Kalangan Mahasiswa
- The effect of ICT connectivity on individual work productivity: Investigating the influence of ICT self-discipline
- Being Interrupted by Instant Messaging: Does it Matter Who is Interrupting - The Boss or The Coworker?
- Coordinating initiation and response in computer-mediated communication
- Copresence and Its Social-Relational Antecedents in Computer-Mediated Communication: The Case of Instant Messenger
- ENME: An ENriched MEdia application utilizing context for session mobility in a telecom system
- Interactive or interruptive? Instant messaging at work
- Behavioral performance and visual attention in communication multitasking: A comparison between instant messaging and online voice chat
- A Review of Theories and Research Based on Instant Messaging
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