Individual Knowledge as a Bridge between Human and Customer Capital
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Summary
This investigation establishes important conclusions on the role of individual knowledge in the generation of the customer capital on the scale established by [Kohli and Jaworski 1990] and is structured in four parts.
- Type
- article
- Published
- 2003-12-28
- Cited by
- 17
- References
- 60
- Access
- Open access
- OpenAlex
- https://openalex.org/W55960511
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:6747101
Keywords
Computer science, Knowledge management, Process (computing), Knowledge transfer, Explicit knowledge
References
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- Organizational Culture and Leadership
- An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Market Orientation: Antecedents and Consequences
- Organizational Learning: A Theory Of Action Perspective
Cited by
- Organizational unlearning context fostering learning for customer capital through time: lessons from smes in the telecommunications industry
- Intellectual capital as a consequence of financial communities
- Model Pencatatan Intellectual Capital dalam Menghadapi Perubahan Paradigma Akuntansi Baru
- Learning Culture as a Mediator of the Influence of an Individual's Knowledge on Market Orientation
- Defining the knowledge that an organisation requires to create customer capital from a customer perspective
- Linking external communities with performances through market orientation
- Linking Exploration with Exploitation through Relationship Memory**
- A multi-sector comparison of relational learning and information and communication technologies adoption
- Influence of mentoring in Market Orientation: an empirical investigation
- Business performance management and unlearning process
- Technological strategies: influences of exploration and exploitation on relational capital
- Linking peripheral vision with relational capital through knowledge structures
- EFECTOS DE LAS ESTRATEGIAS DE LA GESTIÓN DEL CONOCIMIENTO EN LA COMPETITIVIDAD DE LAS PYMES
- Linking procedural memory with organizational learning through knowledge corridors
- The Impact of Individual Learning on Electronic Health Record Routinization: An Empirical Study
- Capacities, competences and capabilities as knowledge structures to build relational capital
- Componentes de éxito del aprendizaje grupal en el capital intelectual
- COMPONENTES DE XITO DEL APRENDIZAJE GRUP AL EN EL CAPITAL INTELECTUAL
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