Customer Complaint Behaviour in Service
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- Type
- article
- Published
- 2008-01-01
- Cited by
- 17
- References
- 245
- OpenAlex
- https://openalex.org/W41155775
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:167047427
Keywords
Complaint, Business, Service level objective, Service (business), Customer Service Assurance
References
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- Loyalty-based management.
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- Handbook of services marketing & management
- Comments on Christian Grönroos' Strategic management and marketing in the service sector
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- The Paradigm dialog
- The fifth discipline : the art and practice of the learning organization/ Peter M. Senge
- Services Marketing: People, Technology, Strategy (5th ed.)
- Customer satisfaction and its consequences on customer behaviour revisited
- The zone of tolerance
- A Pyrrhic victory: The implications of an unlimited broadening of the concept of services
- Management Research: An Introduction
- I Can Get It for You Wholesale
- Defining relationship quality for customer‐driven business development: A housing‐mortgage company case
- Procedural Justice: A Psychological Analysis
- The Marketing of Farm Products
- Process‐oriented measurement of service quality: Applying the sequential incident technique
Cited by
- Emotions in service encounters from the perspectives of employees and customers
- The effectiveness of SERVQUAL in measuring service quality and the impact of technology on customer satisfaction
- Complainant Identity: Things to Consider in Obtaining Customers' Feedback in Public Transportation
- Russian public transport system: the customers’ feedback on the service provision
- Determinants of Failed Service Quality in the Malaysia Retail Banking Sector
- Customer Complaints Management Practices on Service Performance of the Public Sector in Ghana. The Case of Ghana Water Company Limited.
- GELAGAT PASCA PENGUNDIAN DI BUKIT GANTANG, PERAK PADA PILIHAN RAYA UMUM 2008 BERDASARKAN MODEL PEMASARAN HIRSCHMAN
- Customer Relationship Management in Public Transportation: A Comparative Analysis
- Complaint Behaviour between Generations and Its Transmissions: An Exploratory Study in Malaysia
- Predictors of Complain Behaviour among Mobile Telecommunication Network Consumers
- Hva får klagende kunder til å bli værende i relasjonen
- An investigation into strategies for mobilising resources within the adult education directorate in Otjozondjupa region
- Operational risk management and customer complaints
- Online complaint handling: a text analytics-based classification framework
- Exploring the non-complaining intention and behaviour of dissatisfied customers: an extended reasoned action approach
- Complaining Behavior in the Service Context: Evidence from Benin City
- The effect of perceived justice on customer satisfaction and loyalty at PT Bank BPD Bali
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