A Survey on Churn Analysis in Various Business Domains
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Summary
This study collected the definitions of churn used in the fields of business administration, marketing, IT, telecommunications, newspapers, insurance and psychology, and described their differences and classified and explained churn loss, feature engineering, and prediction models.
- Type
- article
- Published
- 2020-10-25
- Cited by
- 86
- References
- 153
- Access
- Open access
- OpenAlex
- https://openalex.org/W3112348427
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:226326578
Keywords
Predictability, Computer science, Field (mathematics), The Internet, Data science
References
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- Maximize What Matters: Predicting Customer Churn With Decision-Centric Ensemble Selection
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- Zero defections: quality comes to services.
- The Impact of Experimental Setup in Prepaid Churn Prediction for Mobile Telecommunications: What to Predict, for Whom and Does the Customer Experience Matter?
- Subscriber churn in the Australian ISP market
- Churn Prediction: Does Technology Matter?
- Predicting player disengagement and first purchase with event-frequency based data representation
- Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques
- Churn detection via customer profile modelling
- An effective hybrid learning system for telecommunication churn prediction
- Customer relationship management: key components for IT success
- Goal-oriented sequential pattern for network banking churn analysis
- Genetic algorithm based neural network approaches for predicting churn in cellular wireless network services
- Improved churn prediction in telecommunication industry using data mining techniques
- Two-level model of customer retention in the US mobile telecommunications service market
- Customer churn prediction by hybrid neural networks
Cited by
- A Hybrid Two-Level Support Vector Machine-Based Method for Churn Analysis
- Task Assignment with Worker Churn Prediction in Spatial Crowdsourcing
- Optimizing Profit by Mitigating Recurrent Churn Labeling Issues: Analysis from the Game Domain
- Causal Analysis of Customer Churn Using Deep Learning
- Impact of Hyperparameters on Deep Learning Model for Customer Churn Prediction in Telecommunication Sector
- A New Time Series Approach in Churn Prediction with Discriminatory Intervals
- Using Survival Models to Estimate User Engagement in Online Experiments
- An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers
- Customer Churn Prediction by Classification Models in Machine Learning
- Pleasure–arousal–outlier model for quantitative evaluation of game experiences
- Three-stage churn management framework based on DCN with asymmetric loss
- An Optimized Kernel MSVM Machine Learning-based Model for Churn Analysis
- The Impact of Churn Labelling Rules on Churn Prediction in Telecommunications
- Improved Churn Causal Analysis Through Restrained High-Dimensional Feature Space Effects in Financial Institutions
- Developing customer attrition management system: discovering action rules for making recommendations to retain customers
- Research on telecom customer churn prediction based on ensemble learning
- XGBoost meets TabNet in Predicting the Costs of Forwarding Contracts
- Fair evaluation of classifier predictive performance based on binary confusion matrix
- User Intent-Based Segmentation Analysis for Internet Access Services
- Ensemble Methods in Customer Churn Prediction: A Comparative Analysis of the State-of-the-Art
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