Perceived Service Quality Toward Customer Satisfaction in Majlis Perbandaran Seremban

Siti Rosnita Sakarji, Aziean Jamin, Nurbarirah Binti Ahmad, Raja Mayang Delima Binti Mohd Beta, Shafinar Ismail · KnE Social Sciences · 2020

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Type: article
Published: 2020-03-23
Cited by: 2
References: 0
Access: Open access
DOI: https://doi.org/10.18502/kss.v4i6.6643
OpenAlex: https://openalex.org/W3013875684
Semantic Scholar: https://api.semanticscholar.org/CorpusID:216314059

Keywords

Customer satisfaction, Service quality, Quality (philosophy), Customer advocacy, Service (business)

References

Measuring Service Quality: A Reexamination and ExtensionJ. Joseph Cronin, Steven A. Taylor — 1992

Cited by

Kajian Teoritis Terhadap Peran Budaya Lokal Dalam Memediasi Hubungan Kualitas Pelayanan, Kepuasan Wisatawan dan Perilaku Pasca Berkunjung Ke Desa WisataWeni Retnowati, Luluk Fadliyanti, Sulaimiah Sulaimiah — 2023
HOW SERVICE, SYSTEM, AND INFORMATION QUALITY SHAPE SHOPEE CUSTOMER SATISFACTION THROUGH OVERALL PERCEIVED SERVICE QUALITYLena Ellitan, Bernadette Jacqueline — 2026

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