Artificial Intelligence in Service
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Summary
An important implication from the theory is that analytical skills will become less important, as AI takes over more analytical tasks, giving the “softer” intuitive and empathetic skills even more importance for service employees.
- Type
- article
- Published
- 2018-02-05
- Cited by
- 3,015
- References
- 91
- OpenAlex
- https://openalex.org/W2786141192
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:169814393
Keywords
Human intelligence, Task (project management), Service (business), Computer science, Order (exchange)
References
- International Business Machines Corp.
- Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources
- Robotics in Service
- Emotional Intelligence: Why It Can Matter More Than IQ
- New Product Diffusion Models in Marketing: A Review and Directions for Research:
- The Service Revolution and the Transformation of Marketing Science
- Just the Faces: Exploring the Effects of Facial Features in Print Advertising
- Toward a triarchic theory of human intelligence
- IT-Related Service
- Adaptive personalization using social networks
- Challenges on the Development of Robotic Intelligence
- Intelligence Reframed: Multiple Intelligences for the 21st Century
- Computing branchwidth via efficient triangulations and blocks
- Occupational Outlook Handbook
- Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
- Optimizing Service Productivity
- A New Product Growth for Model Consumer Durables
- The Rise of the Service Economy
- Evolving to a New Dominant Logic for Marketing
- ABSTRACT The Growth of Low Skill Service Jobs and the Polarization of the U.S. Labor Market
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