The Balanced Scorecard
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Summary
A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
- Type
- article
- Published
- 1998-08-01
- Cited by
- 13,442
- References
- 4
- OpenAlex
- https://openalex.org/W2552787802
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:8391540
Keywords
Balanced scorecard, Computer science, Process management, Business, Mathematics
References
Cited by
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