Inertia and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness

Keywords

Attractiveness, Loyalty business model, Structural equation modeling, Loyalty, Variables

References

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Cited by

• Consumer Adoption of Recycled Bag for Retail ShoppingRahida Ramli, Siohong Tih — 2015
• The Effect Of Complaint Handling Towards Customers Satisfaction, Trust And Loyalty To Bank Rakyat Indonesia (Bri) Southeast SulawesiNofal Supriaddin, Alida Palilati, Hasanuddin Bua — 2015
• Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-inXinping Shi, Zhibin Lin, Jonathan Liu — 2018
• Factors affecting Palestinian customers’ use of online banking servicesMohammed Salem, Samir Baidoun, Grace Walsh — 2019
• Interrogating and redefining the concept of consumer inertiaRui Cui, Shuang Xin, Zhiyong Li — 2020
• The Structural Relationship Information Technology Used and Risk toward Banking Customer Satisfaction during Covid19, IndonesiaEt. al. Surachman Surjaatmadja — 2021
• Effects of inertia and switching costs on customer retention: a study of budget hotels in ChinaZhiyong Li, Mang Long, Songshan Huang — 2022

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