Customer Satisfaction Analysis to Health Service by Servqual 5 Dimension Method and Customer Satisfaction Index
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Summary
From customer satisfaction index method obtained figures satisfaction index, which suggests that patients were less satisfied with the performance of the policlinic UKSW.
- Type
- article
- Published
- 2013-05-17
- Cited by
- 15
- References
- 17
- Access
- Open access
- OpenAlex
- https://openalex.org/W2150533732
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:62295613
Keywords
SERVQUAL, Customer satisfaction, Dimension (graph theory), Computer science, Index (typography)
References
- ANALISIS INDEKS KEPUASAN PELANGGAN BENGKEL MOTOR HONDA (STUDI KASUS: PT. ASTRA INTERNATIONAL TBK-JAKARTA HONDA CENTER)
- SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
- Applying SERVQUAL to Web sites: an exploratory study
- Analisis Tingkat Kepuasan Pelanggan dalam Hubungannya dengan Kualitas Pelayanan dan Kenaikan Harga (Studi Kasus : Fasilitas Jasa Internet Cyber Mahasiswa IPB)
- SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS FROM FACULTY PERSPECTIVE IN HIGHER EDUCATION
- International Journal of Computer and Applications
- SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES
- APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES
Cited by
- Students' Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis
- Analisis Service Recovery Layanan Indihome Triple Play Kota Bandung Menggunakan Metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA)
- Customer Satisfaction Analysis of Online Taxi Mobile Apps
- ANALISIS KEPUASAN PENGUNJUNG WEBSITE IFLIX DENGAN METODE CUSTOMER SATISFACTION INDEX DAN IMPORTANCE PERFORMANCE ANALYSIS
- PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA KUALITAS PELAYANAN GOJEK (STUDI PELANGGAN DI KOTA BANDUNG)
- The Mediation Effect of Restaurant Image on the Relationship between Service & Food Quality and Customer Satisfaction
- Customer Awareness and Satisfaction Analysis on the Use of Motorcycle Taxi Applications in the Philippines
- Service Quality Improvement Strategy for Container Terminal using SERVQUAL and House of Quality
- Penentuan prioritas perbaikan layanan pengiriman barang pada industri logistik
- The Perception of SPADA-DIKTI Services in Underdeveloped Area Using Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA)
- Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA
- Customer Satisfaction Factors of Smart Hotels based on Customer Reviews in Online Platform
- TINGKAT KEPUASAN KONTRAKTOR TERHADAP KINERJA KONSULTAN MANAJEMEN KONSTRUKSI DI SURABAYA
- USER SATISFACTION INDEX OF E-HAILING SERVICES BASED ON CO-CREATION VALUE
- Study of Consumer Satisfaction Levels with E-Pharmacy Services Using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA)
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