Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care
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Summary
The evidence suggests that patient satisfaction scores present a limited and optimistic picture and detailed questions about specific aspects of patients’ experiences are likely to be more useful for monitoring the performance of various hospital departments and wards and could point to ways in which delivery of health care could be improved.
- Type
- article
- Published
- 2002-12-01
- Cited by
- 738
- References
- 19
- Access
- Open access
- OpenAlex
- https://openalex.org/W2135247103
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:27285556
Keywords
Medicine, Patient satisfaction, Health care, Family medicine, Patient experience
References
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- The Handbook of Social Studies in Health and Medicine
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- A comparative analysis of physician estimates and levels of medical knowledge among patients.
- The Project Manager
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- Health care quality. Incorporating consumer perspectives
- Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care
- The Handbook of Social Studies in Health and Medicine
- Measurement of Patients' Satisfaction with Their Care
- The Patient's Perspective regarding Appropriate Health Care
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- Compassion or speed, which is a more accurate indicator of healthcare quality in the emergency department from the patients’ perspective.
- Implementing Relationship-Based Care in the Emergency Department
- Patientenzufriedenheit in der präklinischen Notfallmedizin
- An evaluation scale of medical services quality based on “patients’ experience”
- An evaluation of stroke rehabilitation within Greater Manchester
- Experiences of support services for eating disorders in Ireland: an exploratory study
- Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan
- Informed Consent in Obstetric Anesthesia: The Effect of the Amount, Timing and Modality of Information on Patient Satisfaction
- Integrative exploration of the primary care interaction: tensions and ideals in patient-centered care
- Evaluating patient experience in a cystic fibrosis centre using a disease-specific patient satisfaction questionnaire
- Épidémie de l’infection à VIH/Sida au Bénin : implication en évaluation des ONG locales et efficacité de leurs interventions
- Health in the hills: an analysis of the health-seeking behaviours of people in rural Makwanpur, Nepal
- Social Network based sensitivity analysis for patient flow using computer simulation
- Satisfaction of patients with healthcare quality in Outpatients dermatology clinic Karlovac, Croatia
- Taking Patients' Narratives about Clinicians from Anecdote to Science.
- Measuring Patients' Experience of Rehabilitation Services Across the Care Continuum. Part I: A Systematic Review of the Literature.
- Kort & Godt? Om korttidsafsnit og korttidssygepleje
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