The impact of initial consumer trust on intentions to transact with a web site: a trust building model
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Summary
These factors, especially web site quality and reputation, are powerful levers that vendors can use to build consumer trust, in order to overcome the negative perceptions people often have about the safety of the web environment.
- Type
- article
- Published
- 2002-12-01
- Cited by
- 2,294
- References
- 87
- OpenAlex
- https://openalex.org/W2120789618
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:15579135
Keywords
Vendor, Business, Reputation, Web application security, Internet privacy
References
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- Trust as a commodity
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- Measures Of Personality And Social Psychological Attitudes
- Transference as a means of building trust in World Wide Web sites
- Relational schemas and the processing of social information.
- A Comparative Analysis of Three Consumer Decision Strategies
- Perspectives on social power
- The importance of trust in electronic commerce
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- The factors driving online shopping in Saudi Arabia: Regional and behavioral differences among women
- Factors Influencing Users' Acceptance in Internet Banking Success: Proposing a Unified Model
- A Cognitive Process Model of Trust Change
- Trusting IT artifacts: How trust affects our use of technology
- Extending the Technology Acceptance Model for Adoption of E-Shopping by Consumers in Turkey
- Factors Influencing Online Consumers' Intention to Purchase in an Online Auction and Shopping Website in Thailand
- The Role of Redress in B2C E-Business
- An Exploratory Study on the Impact of Trust on Different E-Payment Gateways: Octopus Card Vs. Credit Card
- Towards the Development of an initial Trust Model for the Adoption of Internet Banking Services in Jordan
- The Effect of Attitude, Social Trust and Trust in Social Networking Sites on Two Dimensions of Sharing Behavior
- Investigating Factors Influencing the Use of E-Government Service
- Measuring Online Trust of Websites: Credibility, Perceived Ease of Use, and Risk
- Consumerism in the Classroom: An Investigation into the Effect of Advertising on Student Trust and Comprehension
- The consumer potential of Collaborative Consumption: Identifying the motives of Dutch Collaborative Consumers & Measuring the consumer potential of Collaborative Consumption within the municipality of Amsterdam
- Exploring Impact of E-Marketplace Reputation and Reference Group on Trust of E-Marketplace
- Reframing Privacy 2.0 in Online Social Networks
- An assessment tool for EGS performance quality and its impact on citizens’ obtained benefits: a citizen-centric e-government evaluation model
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