Designing online help systems for reflective users
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Summary
It is argued that there may be important benefits to the users if designers communicate their design vision, and the need to change current design practices to encourage creative and intelligent use of computer applications is pointed at.
- Type
- article
- Published
- 2004-04-01
- Cited by
- 15
- References
- 35
- Access
- Open access
- OpenAlex
- https://openalex.org/W2099609234
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:16491924
Keywords
Computer science, Process (computing), Semiotics, Point (geometry), Human–computer interaction
References
- The MECANO Project: Comprehensive and Integrated Support for Model-Based Interface Development
- Usability: turning technologies into tools
- Readings in human-computer interaction : toward the year 2000
- Paradox of the active user
- Collaborative Response Generation in Planning Dialogues
- Minimalism beyond the Nurnberg funnel
- Online help systems: design and implementation
- Interactive explanation of software systems
- OpenDoc—building online help for a component-oriented architecture
- Model-based design of interactive applications
- A Model-Based Interface Development Environment
- Methods and tools: a method for evaluating the communicability of user interfaces
- An empirical study of on-line help design: features and principles
- What help do users need?: taxonomies for on-line information needs & access methods
- Generating queries and replies during information-seeking interactions
- Systematic design of spoken prompts
- The Semiotic Engineering of User Interface Languages
- Creating an HTML help system for web-based products
- Determining Causes and Severity of End-User Frustration
- The Semiotic Engineering of Human-Computer Interaction
Cited by
- Avaliação do uso da manas como ferramenta epistêmica no projeto de sistemas colaborativos
- Caracterizando desafios de interação com sistemas de mineração de regras de associação
- Reconstruindo o diálogo em sistemas de ajuda
- Introdução à Teoria e Prática da Interação Humano Computador fundamentada na
- Identifying HCI approaches to support CMMI-DEV for interactive system development
- How can i help you?: preliminary studies about user strategies and preferences during a game
- Do Not Puzzle the Puzzle Player: When Communicability Issues Influence Playability
- Um modelo de design de privacidade para o compartilhamento de informações pessoais em redes sociais online
- PryMeVis: Uma ferramenta para Modelagem de Design de Privacidade
- Apropriação Tecnológica e Design Centrado no Aluno no Contexto de Ambientes Virtuais de Aprendizagem: aprofundando o tema pela perspectiva dos professores
- Thinking about help systems: analyzing help resources under different dimensions
- Exploring novice designers acceptance of the use of a tool for modeling the interaction and usability of information systems
- SUPPORTING END USER REPORTING OF HCI ISSUES IN OPEN SOURCE SOFTWARE PROJECTS
- A importância de se explicitar informações estratégicas via sistemas de ajuda: um estudo de caso
- Won't It Please, Please Help Me? The (Un)availability and (Lack of) Necessity of Help Systems in Mobile Applications
- Supporting Peer Help in Collaborative Learning Environments: A Discussion Based on Two Case Studies
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