Assessing and managing the benefits of enterprise systems: the business manager's perspective

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Summary

An ES benefit framework for summarizing benefits in the years after ES implementation is proposed and how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations is shown.

Type
article
Published
2002-10-01
Cited by
887
References
73

Keywords

Enterprise system, Vendor, Identification (biology), Information system, Knowledge management

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