Communication behaviours in a hospital setting: an observational study
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Summary
It is concluded that hospital staff may need instruction in appropriate use of communication facilities and that some communication technology—voicemail and email with acknowledgment, cellular telephones for mobile communication, improved support for role based contact, and message screening—may be beneficial in the hospital environment.
- Type
- article
- Published
- 1998-02-28
- Cited by
- 544
- References
- 30
- Access
- Open access
- OpenAlex
- https://openalex.org/W2007132658
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:2282753
Keywords
Observational study, Inefficiency, Exploratory research, Information exchange, Work (physics)
References
- Electronic voicemail: one hospital's experience.
- The role of cordless phones in improving patient care.
- Clinical communication: a new informatics paradigm.
- Modelling work practices: input to the design of a physician's workstation.
- Information needs in office practice: are they being met?
- The Use of Grounded Theory for Conceptual Analysis in Knowledge Elicitation
- Without surreptitious rehearsal, information in short-term memory decay
- The sounds of the hospital. Paging patterns in three teaching hospitals.
- Nurses' perception of beeper calls. Implications for resident stress and patient care.
- Interrupted care. The effects of paging on pediatric resident activities.
- 14000 preventable deaths in Australian hospitals
- Paging patterns: a nurse's view.
- Guide to medical informatics, the internet and telemedicine
- Qualitative Research in Health Care
- Working memory
- What is medical informatics?
- Guide to Medical Informatics, the Internet, and Telemedicine
Cited by
- Using a computerized sign-out system to improve physician-nurse communication.
- Distriktssköterskors/sjuksköterskors reflektioner kring kommunikation och informationsöverföringsprocessen mellan hemsjukvården och annan vårdgivare
- An Examination of the Role of Communication Problems in Preventable Medical Adverse Events
- Quantifying the Economic Impact of Communication Inefficiencies in U.S. Hospitals
- Interruptions and distractions of nurses during medication administration on a medical surgical unit
- Telehealth on Advanced Networks
- Paging Patterns of Psychiatry Night-Float Residents in an Academic Hospital
- Communication in the emergency department: separating the signal from the noise
- A comparison of communication needs of charge nurses in two operating room suites
- Requirements Engineering for Sociotechnical Systems
- An Analysis of Inpatient Nursing Communications Needs
- The Relationship Between Nurses' Work Hours, Fatigue, and Occurrence of Medication Administration Errors
- Research Paper: Describing and Modeling Workflow and Information Flow in Chronic Disease Care
- Interruptions and multitasking in nursing care.
- Appropriate use of pagers in a New Zealand tertiary hospital.
- An observational study of emergency department intern activities
- UNDERSTANDING INTERRUPTIONS IN HEALTHCARE: DEVELOPING A MODEL
- Assessment of staff attitudes to patient safety
- Applied medical informatics and computing skills of students, residents, and faculty.
- Values-Based Interprofessional Collaborative Practice: Working Together in Health Care
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