COMMUNICATION PATTERNS FOR THE MOST SERIOUS POISON CENTER CALLS

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Summary

The results suggest that SPIs are able to use a range of communication strategies that often involve not only information but also emotional responsiveness and rapport building, and point to the opportunity for future communication training for SPIs to meet the needs of the heterogeneous caller population.

Type
article
Published
2011-04-01
Cited by
3
References
29

Keywords

Context (archaeology), Cluster (spacecraft), Population, Psychology, Sample (material)

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