COMMUNICATION PATTERNS FOR THE MOST SERIOUS POISON CENTER CALLS
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Summary
The results suggest that SPIs are able to use a range of communication strategies that often involve not only information but also emotional responsiveness and rapport building, and point to the opportunity for future communication training for SPIs to meet the needs of the heterogeneous caller population.
- Type
- article
- Published
- 2011-04-01
- Cited by
- 3
- References
- 29
- OpenAlex
- https://openalex.org/W2004922189
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:24783662
Keywords
Context (archaeology), Cluster (spacecraft), Population, Psychology, Sample (material)
References
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- Quality of communication during telephone triage at Dutch out-of-hours centres.
- Assessing Competence in Communication and Interpersonal Skills: The Kalamazoo II Report
- Physician and patient communication training in primary care: effects on participation and satisfaction.
- Patient participation in the consultation process: a structured review of intervention strategies.
- Patient Participation in Medical Consultations: Why Some Patients are More Involved Than Others
- Training practitioners to communicate effectively in cancer care: it is the relationship that counts.
- A tool to teach communication skills to pharmacy students.
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- Do patients talk differently to male and female physicians? A meta-analytic review.
- An examination of adherence strategies and challenges in poison control communication.
- A conceptual framework for patient–professional communication: an application to the cancer context
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