Customer repurchase intention: A general structural equation model
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- Type
- article
- Published
- 2003-12-01
- Cited by
- 1,885
- References
- 159
- Access
- Open access
- OpenAlex
- https://openalex.org/W1578515221
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:10950746
Keywords
Business, Marketing, Customer equity, Customer delight, Customer satisfaction
References
- Service quality measurement.
- Consumer behavior : application of theory / John A. Howard
- LEARNING FROM CUSTOMER DEFECTIONS
- Linking service quality, customer satisfaction, and behavioral intention.
- The Components of Perceived Risk
- Service Breakthroughs: Changing the Rules of the Game (Прорыв в сфере услуг: изменение правил игры)
- Front-Line Customer Service: 15 Keys to Customer Satisfaction
- Return on Quality (ROQ): Making Service Quality Financially Accountable
- Customer service, repurchase intentions, market orientation and firm performance in the channel
- Customer satisfaction and its consequences on customer behaviour revisited
- The zone of tolerance
- The loyalty ripple effect
- Putting the Service-Profit Chain to Work
- The Effect of Demographic Variables on Perceived Claims and Service Quality
- Empowerment, attribution and apologising as dimensions of service recovery
- Refinement and reassessment of the SERVQUAL scale.
- SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
- Disconfirmation of expectations and satisfaction with a retail service.
- Measurement and evaluation of satisfaction processes in retail settings.
- Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
Cited by
- Examining factors influencing the repurchasing intention of credence products : empirical evidence from Thailand
- Determining generation Y's customer satisfaction, brand loyalty and relationship intention towards smart phone brands
- Antecedents of customer satisfaction in mobile commerce context
- Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives
- Les Systèmes d'Information Urbanisés : étude et analyse de leur performance
- The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation
- Measuring service quality using SERVQUAL model : a case study of e-retailing in Iran
- Measuring the value of the insignia brand products: A structural modelling approach
- An empirical investigation of the relationship between perceived quality, value, satisfaction and behavioural intentions among visitors to UK attractions
- Kreowanie wartości dla klienta przez obszar recepcji turystycznej
- Service Quality: An Investigation into Malaysian Consumers Using DINESERV
- Customer share of visits to full-service restaurants in response to perceived value and contingency variables
- The influence of brand preference on brand image transfer : a research on brand event congruity in sponsorships
- Brand preference and its impacts on customer share of visits and word-of-mouth intention: An empirical study in the full-service restaurant segment
- The Effects of Perceived Equity on Satisfaction and Continuance Intention in Openmarket
- The Effect Of Customer Satisfaction, Customer Trust On Custromer Loyalty Of The Card Users Of PT. Indosat Tbk
- An examination of professional services quality as a mediator between interpersonal communication and repurchase intention
- Estimation of a Structural Equation Model Including Brand Choice Probabilities
- Effects of Job Design and Sales Managers' Behavior on Intrinsic Motivation, Customer Orientation and Performance of Salespeople : - A quantitative study in the Swedish electricity market.
- The differential effects of switching costs and attractiveness of alternatives on customer loyalty
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