Customer familiarity and its effects on satisfaction and behavioral intentions
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- Type
- article
- Published
- 2002-10-01
- Cited by
- 257
- References
- 37
- OpenAlex
- https://openalex.org/W1544629378
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:142787763
Keywords
Psychology, Customer satisfaction, Affect (linguistics), Service (business), Social psychology
References
- Customer satisfaction and its consequences on customer behaviour revisited
- SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
- A Short, Reliable Measure of Subjective Knowledge
- Consumer-to-Consumer Relationships: Satisfaction with Other Consumers' Public Behavior
- Post-purchase product satisfaction: Incorporating the effects of involvement and time
- The structure and determinants of consumer complaint intentions and behavior
- The complexity–extremity effect and age-based stereotyping.
- The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
- The Service Encounter: Diagnosing Favorable and Unfavorable Incidents:
- Spatial ecology: Its effects on the choice of friends and enemies
- Knowledge structures and evaluative judgments: Effects of structural variables on judgmental extremity.
- Political expertise and the structural mediators of candidate evaluations.
- The role of affect in consumer satisfaction judgments of credence-based services
- Attitudinal effects of “mere exposure”: A reevaluation
- Differential Effects of Subjective Knowledge, Objective Knowledge, and Usage Experience on Decision Making: An Exploratory Investigation
- The Assessment of Alternative Measures of Consumer Expertise
- Effects of set on the "effects of mere exposure."
- Biased Assimilation and Attitude Polarization: The Effects of Prior Theories on Subsequently Considered Evidence
- Are Consumer Survey Results Distorted? Systematic Impact of Behavioral Frequency and Duration on Survey Response Errors
- Asymmetrical effects of positive and negative events: the mobilization-minimization hypothesis.
Cited by
- Examining factors influencing the repurchasing intention of credence products : empirical evidence from Thailand
- Repurchase in a performing arts context: The perspective of value
- Sponsorship leveraging improves consumer attitudes and purchase intentions towards the sponsoring brand - but is it relevant for FMCG packaging?
- An Exploration of Engagement: A Customer Perspective
- Singing! Dancing! and Service!: A Great show needs service for them to come back
- Do you really know your consumers? : analyzing the impact of consumer knowledge on use and failure evaluation of consumer electronics
- Sponsorship of Fast Moving Consumer Goods - Does packaging endorsement contribute to brand attitude? A conceptual paper
- Materialistic consumers who seek unique products : how does their need for status and their affective response facilitate the repurchase intention of luxury goods?
- Moderating Effects of Familiarity and Experience in the Relationships of Trust with Its Antecedents and Consequences
- Search satisfaction: choice overload, variety seeking and serendipity in search engine use
- The paradox of customer education: Customer expertise and loyalty in the financial services industry
- Electronic-word-of-mouth performance in different psychological distances and familiarity
- Chinese air travelers' acceptance towards electronic ticketing
- Understanding golf country club members' loyalty: factors affecting membership renewal decisions.
- A study of the influence of individual-level cultural value orientation on the formation of service quality expectations
- Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions
- Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships
- Percepción de comportamiento responsable y costes de cambio como determinantes de la lealtad hacia un servicio
- Independent versus Incentivized Word-of-Mouth: Effects on Listeners
- ŞİKÂYETİN KISITLAYICI FAKTÖRLERİ: TURİSTLERİN BELİRGİN ŞİKÂYET ETME DAVRANIŞLARI
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