Transition Process and Performance in IT Outsourcing: Evidence from a Field Study and Laboratory Experiments

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Summary

This dissertation focuses on the operational execution challenges inherent in these relationships by examining the transition stage, which starts immediately after contract signing and involves the critical transfer of knowledge, experience and routines related to outsourced activities from client to vendor firm.

Type
article
Published
2010-06-24
Cited by
50
References
393
Access
Open access

Keywords

Outsourcing, Vendor, Process (computing), Process management, Field (mathematics)

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