Self Services and Disservices: Improving Avatars with Co-Design
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Summary
Case studies from Mark Municipality, Sweden and Scandinavian Airlines Systems are presented in this thesis showing how improvements of service quality aspects with Avatars can be managed by applying a four-step Co-Design research approach.
- Type
- article
- Published
- 2014-12-17
- Cited by
- 0
- References
- 96
- Access
- Open access
- OpenAlex
- https://openalex.org/W43437149
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:108093137
Keywords
Avatar, Business, Consistency (knowledge bases), Government (linguistics), Quality (philosophy)
References
- KNOWLEDGE-BASE AND ONLINE SELF-SERVICE
- Creating the corporate future: Russell L. ACKOFF Wiley, New York, 1981, xi + 297 pages, £10.85
- A Systemic View of Transformational Leadership
- The Role of Virtual Servants in e-Interaction
- Co-design and Web 2.0 : Theoretical foundations and application
- Co-design Approaches to Dependable Networked Control Systems
- Outside Innovation: How Your Customers Will Co-Design Your Company's Future
- Marketing: Best Practices
- Co-design for System Acceleration: A Quantitative Approach
- Action research : from practice to writing in an international action research development program
- Co-Design: A Process of Design Participation
- On Approaches for Integrated Course of Action Development
- Bringing Design to Software
- International Business: The Challenge of Global Competition
- Information Systems Actability: Understanding Information Technology as a Tool for Business Action and Communication
- Case Study Research: Design and Methods
- From Usability to Actability
- Metod för utveckling av medborgarkontakter i Marks kommun
- Soft Systems Methodology: a 30-year retrospective
- Investigating Information Systems with Action Research
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