Kaiser Permanente's performance improvement system, Part 1: From benchmarking to executing on strategic priorities.

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Summary

Performance across all Kaiser Permanente medical centers improved between the second quarter of 2008 and the first quarter of 2009, and the lessons learned in implementing and sustaining PI can be generalized to other health care systems, hospitals, and other health Care organizations.

Type
article
Published
2010-11-01
Cited by
41
References
19

Keywords

Benchmarking, Process management, Operations management, Business, Computer science

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