Satisfação dos consumidores em relação às compras em um supermercado virtual : um estudo em uma capital de um estado brasileiro
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- Type
- dissertation
- Published
- 2001-01-01
- Cited by
- 0
- References
- 99
- Access
- Open access
- OpenAlex
- https://openalex.org/W31237474
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:166521229
Keywords
Business, Marketing, Humanities, Philosophy
References
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- Marketing and economic development
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- World Wide Web Marketing: Integrating the Internet into Your Marketing Strategy
- A manual for repertory grid technique
- Virtual Shopping: Breakthrough in Marketing Research
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- Business Transformation in Electronic Commerce: A Study of Sectoral and Regional Trends
- Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces
- A Method for Investigating the Cognitive Processes and Knowledge Structures of Expert Salespeople
- Why Satisfied Customers Defect
- The Theory of Buyer Behavior.
- A Reexamination of the Determinants of Consumer Satisfaction
- Reassessment of expectations as a comparison standard in measuring service quality: Implications
- The Service Encounter: Diagnosing Favorable and Unfavorable Incidents:
- Pesquisa de satisfação de clientes: o estado-da-arte e proposição de um método brasileiro
- The American Customer Satisfaction Index: Nature, Purpose, and Findings
- Discovery-oriented consumer research.
- E-satisfaction: an initial examination
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