COST/QUALITY TRADE-OFFS IN THE DEPARTURE PROCESS? EVIDENCE FROM THE MAJOR U.S. AIRLINES

Keywords

Staffing, Turnaround time, Customer satisfaction, Lead time, Business

References

• Designing Complex OrganizationsJay R. Galbraith — 1973
• The machine that changed the world : the story of lean productionJames P. Womack, Daniel T. Jones, Daniel Roos — 1991
• Horizontal vs. Vertical Information Structure of the FirmMasahiko Aoki — 2013
• Integrating Technology and Human Resources for High Performance Manufacturing: Evidence from the International Auto IndustryJohn Paul MacDuffie, John F Krafcik — 1992
• AIRLINE QUALITY RATINGB. Bowen, D. E. Headley, J. Luedtke — 1991

Cited by

• Airline Operations and Delay Management: Insights from Airline Economics, Networks and Strategic Schedule PlanningCheng‐Lung Wu — 2010
• Operations-Based StrategyRobert H. Hayes, David M. Upton — 1998
• Research review of air traffic managementCheng‐Lung Wu, Robert E. Caves — 2002
• Modelling and optimization of aircraft turnaround time at an airportCheng‐Lung Wu, Robert E. Caves — 2004
• A patient- and family-centered care model paves the way for a culture of quality and safety.Patricia Reid Ponte, Kenneth S. Peterson — 2008
• Supervisory Span, Relational Coordination and Flight Departure PerformanceJody Hoffer Gittell — 2001
• Aircraft operational costs and turnaround efficiency at airportsCheng‐Lung Wu, Robert E. Caves — 2000
• The impact of gas turbine compressor rotor bow on aircraft operationsEvan Smith, Andrew Neely, H. Palfrey-Sneddon — 2017
• Impact of Relational Coordination on Nurse Job Satisfaction, Work Engagement and Burnout: Achieving the Quadruple AimDonna Sullivan Havens, Jody Hoffer Gittell, Joseph Vasey — 2018
• Towards the optimisation of the scheduling of aircraft rotationsCheng‐Lung Wu — 2001
• A Method of Reducing Flight Delay by Exploring Internal Mechanism of Flight DelaysYakun Cao, Chen-Ping Zhu, Yanjun Wang — 2019

Related papers

• Some Potential Issues of Service Quality Reporting for AirlinesKhim Ling Sim, Hian Chye Koh, Shekar Shetty — 2006
• Airport Security Screening and Changing Passenger Satisfaction: An Exploratory AssessmentKonstantina Gkritza, Deb Niemeier, Fred Mannering — 2006
• Airline Quality, Load Factors and PerformanceSteven E. Moss, Chuck Ryan, Janet Moss — 2016
• How Long Should a Customer Wait for ServiceMark M. Davis — 1991
• TURNAROUND TIME AT CSXTWilliam C Vantuono — 2001
• THE RELATIONSHIP BETWEEN THE FUNCTIONAL ORIENTATION OF SENIOR MANAGERS AND SERVICE QUALITY IN LTL MOTOR CARRIERS.Patricia M Poli, Carl A. Scheraga — 2000
• SERVICE AND PERFORMANCE INDICATORSPeter Everett — 1978
• Customer Choice of Usage Time in ServiceHyongjae Rhee — 2013
• Process performance and service quality in chemotherapy day units: two sides of the same coinPaul Gemmel, Brecht Cardoen, Rein Robberecht — 2015
• When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker ProductivityTom Tan, Serguei Netessine — 2014