How Healthcare Can Refocus on Its Super-Customers (Patients, n =1) and Customers (Doctors and Nurses) by Leveraging Lessons from Amazon, Uber, and Watson
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Summary
The idea of a “super-customer” versus “customer” versus “customer” is introduced and a strategic solution to this end is proposed: the PPT-DAM (People–Process–Technology empowered by Data, Analytics, and Metrics) approach.
- Type
- review
- Published
- 2016-06-01
- Cited by
- 40
- References
- 25
- OpenAlex
- https://openalex.org/W2424214816
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:6147279
Keywords
Health care, Big data, Business, Benchmarking, Analytics
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- Scope of Artificial Intelligence in Medicine
- AI Techniques for COVID-19
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- Artificial intelligence assisted food science and nutrition perspective for smart nutrition research and healthcare
- Machine learning-based models for the prediction of breast cancer recurrence risk
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