Personalized Marketing Messages in an Online Banking Context: Does Anybody Notice?
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Summary
A research project that studied via focus groups the perceptions of a Nordic bank’s customers towards various personalized marketing messages in their online bank, using the Elaboration Likelihood Model (ELM) of persuasion as a theoretical framework.
- Type
- article
- Published
- 2008-01-01
- Cited by
- 5
- References
- 42
- Access
- Open access
- OpenAlex
- https://openalex.org/W2997536
- Semantic Scholar
- https://api.semanticscholar.org/CorpusID:14070403
Keywords
Notice, Context (archaeology), Business, Computer science, Internet privacy
References
- Understanding the Impact of Web Personalization on User Information Processing and Decision Outcomes
- Banner Advertisements through a New Lens
- The role of communication and trust in explaining customer loyalty: An extension to the ECSI model
- An exploratory study on the use of banking technology in the UK: A ranking of importance of selected technology on consumer perception of service delivery performance
- Personalization technologies: A process-oriented perspective
- Customerization: The next revolution in mass customization
- Ten Years of Learning on How Online Advertising Builds Brands
- An examination of perceived risk, information search and behavioral intentions in search, experience and credence services
- Consumer expectations of online information provided by bank websites
- The Attraction of Internet Personalization to Web Users
- The personalised marketplace: beyond the 4Ps
- Customer-oriented financial service personalization
- The Influence of Goal‐Directed and Experiential Activities on Online Flow Experiences
- E-business opportunities in financial services
- Applying the technology acceptance model to the online retailing of financial services
- Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma
- Internet advertising: Is anybody watching?
- The Personalization Privacy Paradox: An Empirical Evaluation of Information Transparency and the Willingness to be Profiled Online for Personalization
- Web Personalization as a Persuasion Strategy: An Elaboration Likelihood Model Perspective
- The Virtual World Gets Physical: Perspectives on Personalization
Cited by
- Consumers' acceptance and use of personal health record systems: A theoretical model
- Consumers' perception of control over online information disclosure. an electronic focus group study
- Promotional messages in multichannel banking: Attractive or annoying?
- Persuasion: An Analysis and Common Frame of Reference for IS Research
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